Untitled
 
Community Support | Rates | Customer Information | For Your Business | Natural Gas Products
Home | Newsroom | About Us | Informacion en Español | WGL Holdings, Inc | Careers | Contact Us
Customer Service
Customer Choice
Natural Gas Products
For Your Business
Energy Information
Información en Español
Tariffs/Rates

Help Center

Welcome to your Washington Gas eService Center Help Pages. Here you can get answers to your most frequently asked questions. Please begin by selecting from the following list:

Logging In
Registration
Account Summary/My Home
Online Bill Payment
eBill Enrollment
Budget Plan Enrollment
Account Management

LOGGING IN

How do I log into the eService Center?
I forgot my password
I tried many times but was unable to login. What should I do?
I tried to login but the eService Center locked me out. What should I do?

How do I log into the eService Center?

If have already registered to use the eService Center, please follow the steps below:

Step 1: In the eService login box, enter your registered email address in the field provided. (Remember to use the email address that you provided to us during registration.)

Step 2: Enter the password you selected during registration into the provided field. Click here if you have forgotten your password.

Step 3: Click GO! to access your account information.

If you are not a current eService Center customer, click here to register now.

I forgot my Password

If you've forgotten your password. click here and follow these steps:

Step 1: Click on the Forgot Your Password link on the site's left menu.

Step 2: Type in your registered email address, security question and security answer in the space provided and click the Verify button. Type in your new password, confirm the password and click the Change Password button.

Step 3: If you've forgotten your security question, click the Send Security Question button and we'll email it to you.

If you still can't remember your security answer after receiving your security question, contact us to delete your profile. Your email address will be deleted from the eService Center database and you can re-register.

I tried many times but was unable to login. What should I do?

If you have forgotten your password see the previous question for details on Forgot My Password. If you have other problems logging in, use the Contact Us form to email us the problem and we'll get back to you as soon as possible.

I tried to login but the eService Center locked me out. What should I do?

After three attempts of unsuccessfully logging into the eService Center, you will be locked out of the site for 15 minutes. If this occurs again within the same session, you will be locked out for 24 hours. These mechanisms are in place to deter fraudulent activity on your eService Center account.

Please Note: if you try to login before your allotted amount of lockout time has expired (either 15 minutes or 24 hours), you'll be locked out for that additional period of time.

REGISTRATION

Registration for the eService Center is an easy process. Just follow the steps listed below. Please remember to have a copy of your Washington Gas bill available.

Step 1: On the site's side menu, click on the link entitled "New users must first click here to register".

Step 2: Read the eService Center Terms of Use, click the agreement box, and hit the Agree button to proceed. If you don't agree to the Terms of Use, click the Decline button and you'll be unable to register.

Step 3: Enter your personal information and click the Register button.

Step 4: To begin using the eService Center, enter your email address and password that you created during registration. You can now begin using the eService Center.

Step 5: Go to the My Accounts page by clicking on the side menu of the site. You'll need to add your Washington Gas account to your eService Center profile. Enter your account number, house/building number (i.e. 35 Main Street is entered as 35), zip code and click the Add Account button.

For additional registration problems, please select from the following topics:

Who can register in eService Center?
eService Center Registration Cancellation

Who can register in eService Center?

Any current Washington Gas customer can register to use the eService Center. However, the services available to you will depend on what type of customer you are. The following types of customers have limitations in using the eService Center:

Customers enrolled in the Automated Payment Program (APPL)
Customers that have signed up with a natural gas supplier (Customer Choice Program)

Customers enrolled in the Automated Payment Program (APPL)

If you are an APPL customer, you will be able to:

  • Register with the eService Center using your Washington Gas account number
  • View your current billing information and statement online
  • Manage your account online

But you will not be able to:

  • Pay your bills online

Customers that have signed up with a natural gas supplier (Customer Choice Program)

Customers who have signed up to purchase their natural gas from a natural gas supplier will be able to use the following eService Center features:

But you will not be able to:

  • Enroll in eBill to receive your bills electronically
  • Manage your gas supplier account online

Please note: Bill Summary information (i.e. amount billed and bill due date) for Customer Choice program accounts may appear as UNAVAILABLE until the information is updated at the next billing cycle after eService Center registration. To review your latest available billing information, please click the View Bill button on the Account Summary page.

eService Center Registration Cancellation

Click here to request that your profile be deleted so that you can register again.

ACCOUNT SUMMARY/MY HOME

The Account Summary page (My Home if using the navigational bar on the left side of the site) is the point of entry for customers that have successfully logged into the eService Center. Once here, you can review your account information, view your current or past billing statements or payment history, pay a current bill, modify your account, enroll in a billing program, or make a specific service request.

Tips for getting started
Viewing your current billing statement
Printing your bill
Paying your bill online with checking account
Paying your bill online with credit card
Paying multiple accounts
Canceling a scheduled payment
Enrolling in eBill
Canceling eBill
Enrolling in Budget Plan
Changing your Washington Gas account information
Requesting a letter of good credit standing
Requesting a thirty day (30) payment extension
Requesting to pay your bill in installments
Changing your eService Center profile information
Bill Payment History
Bill Statement History

Tips for getting started

Step 1: Once, you've registered, login to the eService Center using your email address and password that you created during registration.

Step 2: Go to the My Accounts page by clicking on the side menu of the site. Here you add your Washington Gas account to your profile by entering your Washington Gas account number, house/building number (i.e. 35 Main Street is entered as 35) and zip code. Click on the Verify Accounts button to proceed.

Step 3: Go to the My Home page by clicking on the side menu of the site.

Step 4: Select a topic from the Choose Your Account Options dropdown menu. For example, choosing "Pay Account" from the dropdown will take you to the payment section of the site.

Viewing your current billing statement

Step 1: Go to the My Home page by clicking on the link located on the left side of the website.

Step 2: Click on the View Bill button and your current billing statement for the account selected will be displayed. This option will not appear for customers that are not eligible.

Step 3: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 4: To pay this account, click the Pay Bill button and follow the onscreen instructions.

Please note, customers in our Customer Choice program (who purchase their gas from a 3rd party supplier) can review their latest available bill, even if the bill summary information is listed as UNAVAILABLE on the Account Summary page.

Paying your bill online with a checking account

Printing your bill

Step 1: To print a copy of your bill, select My Home from the side navigational bar.

Step 2: Select the account that you want to view.

Step 3: Click on the View Bill button and then click on the PRINT button. This option will not appear for customers that are not eligible.

Step 1: Go to the My Home page using the site's side menu.

Step 2: To pay an individual account, click on the Pay Bill button. To pay all accounts, click the Pay All button. This option will not appear for customers that are not eligible.

Step 3: Enter the amount you'd like to pay for each of your accounts in the payment field. The default entry will be the amount due for the account(s).

Step 4: If you'd like to make a contribution to the Washington Area Fuel Fund (WAFF), click the WAFF box and enter the amount you would like to contribute. Contributions to WAFF are optional. WAFF is a program designed to help families in the area with their energy bills. Washington Gas pays the program's administrative cost, therefore all donations go directly to the fund.

Step 5: Enter your routing transit number and checking account number in the fields provided. Please make sure to double-check that the routing transit number and the account number are entered correctly. The routing transit number will be the first nine (9) digits on the bottom of your check. The account number will be the next set of numbers on your check. Do not include the last set of digits because they represent the check number.

Step 6: If you would like your banking information stored for future payments, check the Save Bank Account Information box. You then will be prompted to give your checking account a name under which it will be stored (i.e. Bank of America). If you opt not to have your bank information stored, proceed with your transaction by clicking on the Submit Check Payment button.

Step 7: Select your payment date. Please note that this date is the date Washington Gas will send your payment to the bank. It will take up to three (3) business days to have your online payment credit to your Washington Gas account. Please make sure to schedule your payment at least three (3) business days before your payment due date. Click on the Submit Check Payment button to proceed.

Step 8: Confirm the payment information listed, including the payment amount and banking information. Check the "Online Payment Agreement" box and if you wish to complete the online payment transaction, click the Final Confirmation button.

Step 9: You'll receive an onscreen message confirming that your payment has been submitted.

Step 10: We'll send you an email confirming the receipt of your payment request within 12 hours. The email will contain a confirmation number, amount paid and the date the payment will be sent to the bank.

Please note that there will be no cancellation of this payment transaction after clicking on the Final Confirmation button.

Step 11: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 12: If you’d like to review your payment request, click on the View Payment History button located on the My Home page. Please note that it takes up to 10 minutes for payment processing and for the payment request to be available for viewing.

Paying your bill online with a credit card

Step 1: Go to the My Home page using the site's side menu.

Step 2: To pay an individual account, click on the Pay Bill button. To pay all accounts, click on the Pay All button. This option will not appear for customers that are not eligible.

Step 3: Verify the account(s) selected and enter the amount you'd like to pay for each of your accounts in the payment field. The default entry will be the amount due for the account(s).

Step 4: If you'd like to make a contribution to the Washington Area Fuel Fund (WAFF), click the WAFF box and enter the amount you would like to contribute. Contributions to WAFF are optional. WAFF is a program designed to help families in the area with their energy bills. Washington Gas pays the program's administrative cost, therefore all donations go directly to the fund.

Step 5: Click the Rather Pay By Credit Card? button.

Step 6: Verify the amount to be paid and click on the Continue button. You'll then be taken to Official Payments Corporation's website to process your payment. For this service, they charge a $4.55 service fee. Follow the instructions on their website.

Step 7: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 8: If you’d like to review your credit card payment request, click on the View Payment History button located on the My Home page. Please note that your credit card payment request will not be available for viewing until the next business day.

Paying multiple accounts

Step 1: Select My Home from the site's side menu.

Step 2: Click on the Pay All button. This option will not appear for customers that are not eligible.

Step 3: If you'd like to remove an account from payment, uncheck the box.

Step 4: Follow the remaining onscreen payment instructions.

Canceling a Scheduled Payment

Online checking account payments that have been scheduled, but not yet processed, can be cancelled by following these steps.

Step 1: Select My Home from the site's left menu.

Step 2: Click on the View Payment History button.

Step 3: If a payment is eligible for cancellation, a Cancel button will appear to the right of the payment request. Click on this button to proceed.

Step 4: You'll receive a verification screen, asking if you want to cancel the listed payment. Click Yes to cancel, or No to return to the Account Summary page.

Step 5: You'll receive a confirmation screen indicating the successful cancellation of the payment.

Enrolling in eBill

Step 1: Select My Home from the site's left menu.

Step 2: Click on the Choose Your Account Options drop-down menu and select "Enroll in eBill." Enter the account information requested for the appropriate account exactly as it appears on your Washington Gas billing statement.

Step 3: Click on the Confirm button to complete the enrollment process. You will receive notification onscreen that your enrollment is being processed.

Step 4: Washington Gas will email you an eBill confirmation containing a confirmation number to complete the enrollment process. This confirmation will ensure that we have the proper email address on file for you.

Step 5: You can return to the eService Center by clicking on the link provided in the email. Complete your registration by using your email address and the confirmation number contained in the email. Once you confirm your registration, you'll not need this confirmation number again.Please note that you must complete your enrollment to log in to the eService Center to manage your account.

Step 6: By enrolling in eBill, you elect to receive ONLY an electronic notification of your bill. You'll no longer receive a paper bill in the mail. After enrollment in eBill, it will take up to two months for your paper bill to be stopped.

Please note that the eBill enrollment is not currently available for Frederick Gas, Shenandoah Gas and Customer Choice program customers.

Canceling eBill

If you would like to cancel your Washington Gas account from eBill, please follow these simple steps:

Step 1: Select My Home from the site's left menu.

Step 2: Click on the Choose Your Account Options dropdown menu and select "Cancel eBill Enrollment."

Step 3: Enter the account information requested for the appropriate account exactly as it appears on your Washington Gas billing statement.

Step 4: Click on the Continue button to complete your request. You should then get an onscreen message confirming the receipt of your request. Depending on the date of your request, it may take up to two months for you to begin receiving your paper bill again.

Enrolling in Budget Plan

Step 1: Go to the My Home from the site's side menu.

Step 2: Select "Enroll in Budget Plan" from the Choose Your Account Options drop-down menu. This option will not appear for customers that are not eligible. Enter the customer information for the account you are enrolling, exactly as it appears on your Washington Gas billing statement. The information you provide must match the information we have on file for you in order for us to properly set up the Budget Plan. The amount of your budget payment will be based on your average consumption, normal weather and projected gas costs.

Step 3: Click the Confirm button to complete the enrollment process. You should then get an onscreen message confirming that your enrollment was received.

Step 4: Washington Gas will then process your enrollment and put you on the budget plan at the start of the next billing cycle. Washington Gas will then periodically review your account to ensure that your monthly estimate is on target. If actual gas costs, weather or usage differs significantly from our original estimate, an adjustment to your monthly Budget Payment may be necessary.

Changing your Washington Gas account information

If your phone number changes, you can follow these steps to notify us:

Step 1: Go to the My Home page from the site's side menu. Select "Modify Account Information" from the Choose Your Account Options dropdown menu.

Step 2: Change your phone number in the appropriate field.

Step 3: Click the Update Account button to submit your change. You will receive an onscreen message confirming the receipt of your request.

Requesting a letter of good credit standing

As a Washington Gas customer, you can request a letter of good credit standing if your credit rating is either good or very good. To get your online letter of good credit standing, just follow these basic steps:

Step 1: Click on My Home from the site's side menu and select "Request Letter of Credit" from the Choose Your Account Options dropdown menu. This option will not appear for customers that are not eligible.

Step 2: A letter of good credit standing document will open for you to view or print.

Requesting a thirty day (30) payment extension

Washington Gas customers who are having difficulty paying their current balance may request a 30-day extension. Just follow these steps:

Step 1: Go to the My Home page from the site's side menu and select "Request a Thirty Day Extension" from the Choose Your Account Options dropdown menu. This option will not appear for customers that are not eligible.

Step 2: Check that the account information is correct and then click the Confirm button to submit. You will receive an onscreen message that your request is being processed. Washington Gas will then process your request in a timely manner.

Requesting to pay your bill in installments

If you cannot pay the amount due in full on your bill, you can pay your current balance in installments by following these easy steps:

Step 1: Go to the My Home page from the site's side menu and select "Request to Pay in Installments" from the Choose Your Account Options dropdown menu. This option will not appear for customers that are not eligible.

Step 2: Check that the account information is correct and then click the Confirm button to pay your current balance in installments. You will receive an onscreen message that your request is being processed. Washington Gas will process your request in a timely manner.

Changing your eService Center profile information

Your User Profile for the eService Center contains all the vital information we need to provide the various online services available to you on this site. Follow these steps to review and change your User Profile:

Step 1: Open the My Profile page from the site's side menu and review the information displayed in the Personal Information section. This should be the same information you provided during registration.

Step 2: To change your personal information, simply type the new information in the appropriate field(s). Click on the Update button to submit the change.

Step 3: To remove an account from your list of accounts, click on the Account Manager link located at the top of this page. Check the Delete box in front of the appropriate account number and click the Update button.

Step 4: Also on the My Accounts page, you can add an account by entering each additional account number (i.e. 1234.567890), house/building number (i.e. 35 Main Street is entered as 35), zip code and then click the Verify Account(s) button.

Step 5: To add or delete your banking account information, click on the Payment Account Information link located on the top of this page. To add an account, enter your routing transit number, account number, and checking account name under which this account will be stored. You then click the Add Checking Account button. To delete a bank account, click the Delete box next to the appropriate account and then click the Delete Account button.

Step 6: To delete your profile from the eService Center, click the Delete Profile link located at the top of the page. Check the box in the Delete Your Profile section and click on the Delete Your Profile button.

Bill Payment History

Follow these steps to view your payment history for your account(s):

Step 1: Select My Home from the site's side menu.

Step 2: Select the account you want to view.

Step 3: Click on the View Payment History button.

You will be presented with a brief summary of the date your payment credited to your Washington Gas account, the total amount paid, and the method of payment. This billing information will be presented whether you paid online using your checking account, credit card or mailed your payment. You'll be presented with 2 payment sections "Recent Payment Requests" and "Payments Successfully Processed". The Recent Payment Requests section includes electronic payments made through the automated phone system or the eService Center site in the past 30 days. The Payments Successfully Processed section includes payments that have successfully credited to your account.

Bill Statement History

The eService Center provides up to 13 months of actual bill statements. To view your bill statement history:

Step 1: Select My Home from the site's side menu.

Step 2: Select the account you want to view.

Step 3: Click on the View Bill button.

Step 4: Select the month you want to view.

Step 5: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

ONLINE BILL PAYMENT

Paying online using a checking account
Paying online using a credit card
Canceling a payment
Paying multiple accounts
Scheduling a future payment
Do I have to re-enter my banking information every time I pay my bill?
Changing your stored bank account information
I'm using a MACINTOSH computer. Is the eService Center secure?
Verifying the security of the eService Center
Why can I no longer pay with my VISA card?

Paying your bill online using a checking account

Step 1: Go to the My Home page using the site's side menu.

Step 2: To pay an individual account, click on the Pay Bill button. To pay all accounts, click on the Pay All button.

Step 3: Enter the amount you'd like to pay for each of your accounts in the payment field. The default entry will be the amount due for the account(s), if available.

Step 4: Enter your routing transit number and checking account number in the fields provided. Please make sure to double-check that the routing transit number and the account number are entered correctly. The routing transit number will be the first nine (9) digits on the bottom of your check. The account number will be the next set of numbers on your check. Do not include the last set of digits because they represent the check number.

Step 5: If you would like your banking information stored for future payments, check the Save Bank Account Information box. You then will be prompted to give your checking account a name under which it will be stored (i.e. Bank of America). If you opt not to have your bank information stored, proceed with your transaction by clicking on the Submit Check Payment button.

Step 6: Select your payment date. Please note that this date is the date Washington Gas will send your payment to the bank. It will take up to three (3) business days to have your online payment credit to your Washington Gas account. Please make sure to schedule your payment at least three (3) business days before your payment due date. Click on the Submit Check Payment button to proceed.

Step 7: Confirm the payment information listed, including the payment amount and banking information. Check the "Online Payment Agreement" box and if you wish to complete the online payment transaction, click the Final Confirmation button.

Step 8: You'll receive an onscreen message confirming that your payment has been submitted.

Step 9: We'll send you an email confirming the receipt of your payment request within 12 hours. The email will contain a confirmation number, amount paid and the date the payment will be sent to the bank.

Please note that after clicking on the Final Confirmation button, only eligible payment transactions (that is, transactions that have not been sent for processing) can canceled. See the Canceling a Payment section for further details.

Step 10: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 11: If you’d like to review your payment request, click on the View Payment History button located on the My Home page. Please note that it takes up to 10 minutes for payment processing and for the payment request to be available for viewing

Paying your bill online using a credit card

Step 1: Go to the My Home page using the site's side menu.

Step 2: To pay an individual account, click on the Pay Bill button. To pay all accounts, click on the Pay All button.

Step 3: Verify the account(s) selected and enter the amount you'd like to pay for each of your accounts in the payment field. The default entry will be the amount due for the account(s), if available.

Step 4: If you'd like to make a contribution to the Washington Area Fuel Fund (WAFF), click the WAFF box and enter the amount you would like to contribute. Contributions to WAFF are optional. WAFF is a program designed to help families in the area with their energy bills. Washington Gas pays the program's administrative cost, therefore all donations go directly to the fund.

Step 5: Click the Rather Pay By Credit Card? button

Step 6: Verify the amount to be paid and click on the Continue button. You'll then be taken to the Official Payments Corporation's website to process your payment. For this service, they charge a $4.55 service fee. Follow the instructions on their website.

Step 7: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 8: If you’d like to review your credit card payment request, click on the View Payment History button located on the My Home page. Please note that your credit card payment request will be available for viewing the next business day.

Canceling a Payment

Step 1: Select My Home from the site's left menu.

Step 2: Click on the View Payment History button.

Step 3: If a payment is eligible for cancellation, a Cancel button will appear to the right of the payment request.

Step 4: Click on the Cancel button.

Step 5: You'll receive a verification screen asking if you want to cancel the payment. Click Yes to cancel or No to return to the My Home page.

Step 6: You'll receive a confirmation screen indicating the successful cancellation of the payment.

Paying multiple accounts

Step 1: Select My Home from the site's side menu.

Step 2: Click on the Pay All button.

Step 3: If you'd like to remove an account from payment, uncheck the box.

Step 4: Follow the remaining onscreen payment instructions.

Scheduling a future payment

In the eService Center, you can schedule a future payment. To do this, follow these easy steps:

Step 1: Go to the My Home page using the site's side menu and click on the Pay Bill button. To pay all accounts, click on the Pay All button.

Step 2: In the Payment Date box, select the date that you would like your payment sent to the bank. It will take up to three (3) business days to have your online payment credit to your Washington Gas account. Please make sure to schedule your payment at least three (3) business days before your payment due date. Click on the Submit Check Payment button to proceed.

Step 3: To print a copy of your bill, select My Home from the side navigational bar. Select the account that you want to view. Click on the View Bill button and then click on the PRINT button.

Step 4: If you’d like to review your payment request, click on the View Payment History button located on the My Home page. Please note that it takes up to 10 minutes for payment processing and for the payment request to be available for viewing.

Do I have to re-enter my banking information every time I pay my bill?

No, you can opt to have your banking information stored for you. To do this, follow these easy steps:

Step 1: Go to the My Home page using the site's side menu and click on the Pay Bill button.

Step 2: Enter your routing transit number, account number and check the Save Bank Account Information box. You then enter a name in the Checking Account Name box (i.e. Bank of America). This will be the name under which your banking information will be stored. Your bank information will be stored for future transactions. Follow the remaining payment instructions to conclude your transaction.

Changing your stored bank account information

When your bank information changes, follow these steps:

Step 1: Go to the My Profile page using the site's side menu.

Step 2: Click on the Payment Account Information link at the top of the page. Here you'll see your stored information.

Step 3: To add an account, enter a new routing transit number, account number and enter a name in the Checking Account Name box under which your banking information will be stored. Click the Add Checking Account button and your new information will be saved.

Step 4: To delete an account, check the Delete box in front of the appropriate account and click on the Delete Account button.

Is my personal and financial information secure?

eService Center uses several methods to ensure that your personal, account and payment information is secure:

I'm using a MACINTOSH computer. Is the eService Center secure?

Please note that MACINTOSH users accessing the eService Center using Microsoft Internet Explorer 5 DON'T have a secure connection at this time. For MACINTOSH users who choose to use Netscape Navigator 6.0 or higher, the connection is secure.

Verifying the security of the eService Center.

If you are using an older version of Microsoft Internet Explorer or Netscape Navigator, or if you have reached this site through www.washingtongas.com, the lock indicating a secure session may not appear at the bottom of your screen.

To verify that your session is secure before proceeding, please complete the following steps:

For Microsoft Internet Explorer 5.5 - Windows version (older versions may operate differently):

  1. Go to File on your toolbar
  2. Select Properties
  3. For a secure session, the following message should appear beside the connection heading-"SSL 3.0, RC4 with 128-bit encryption (high)"

For Netscape Navigator 6.0 - Windows version (older versions may operate differently):

  1. Go to View on your toolbar
  2. Select Page Information
  3. Click on the Security tab For a secure session, the following message should appear--"Connection encrypted: high grade encryption (RC4 128-bit)"

Why can I no longer pay my Washington Gas bill using my VISA card?

Washington Gas has been notified that effective October 1, 2002, VISA will no longer accept utility payments through agents, including Official Payments Corporation. As a Washington Gas customer, you still have the option to pay your bill by providing your checking account information or using MasterCard or American Express.

eBILL ENROLLMENT

Enrolling to receive and pay your Washington Gas bills online through eBill is easy and can be completed in just a few minutes. The following list of topics should answer any concerns you might have about enrolling in eBill.

eBill enrollment process
Who is eligible to enroll?
Are there any requirements?
What information do I need to enroll?
What will happen after I enroll?
How do I cancel my eBill?
Is my personal and financial information secure?
I'm using a MACINTOSH computer. Is the eService Center secure?
Verifying the Security of the eService Center

eBill enrollment process

Step 1: Select My Home from the site's side menu.

Step 2: Click on the Choose Your Account Options drop-down menu and select "Enroll in eBill." This option will not appear for customers that are not eligible. Enter the account information requested for the appropriate account exactly as it appears on your Washington Gas billing statement.

Step 3: Click the Confirm button to complete the enrollment process. You will receive a notification onscreen that your enrollment was received.

Step 4: Washington Gas will email you an eBill confirmation containing a confirmation number to complete the enrollment process. This confirmation will ensure that we have the proper email address on file for you.

Step 5: You can return to the eService Center by clicking on the link provided in the email. Complete your registration by using your email address and the confirmation number contained in the email. Once you confirm your registration, you'll not need this confirmation number again. Please note that you must complete your enrollment to log in to the eService Center to manage your account.

Step 6: Enrollment in the eBill program will stop the delivery of your paper bill through the mail, beginning with the next billing cycle. While Washington Gas will send an email notification to your registered email address when your new bill is posted, they can not guarantee your receipt of this email. It therefore remains your responsibility to pay your bill monthly.

Who is eligible to enroll?

eBill through eService Center is currently available to all Washington Gas residential and commercial customers who are current on their accounts, are not using a natural gas supplier through the Customer Choice Program, and not a Frederick Gas or Shenandoah Gas customer.

Are there any requirements?

You must have a checking or credit card account to use eBill since the payments are made electronically.

What information do I need to enroll?

  • Your Washington Gas account information, so have a copy of your bill nearby.
  • Your email address

What will happen after I enroll?

You will begin to receive electronic notifications via your email from the eService Center when your new bill is posted to the site. Simply click on the link provided in the email notification to view your bill. You will then have to manually authorize payment of your charges each month at the eService Center site. Remember to bookmark the eService Center web site so you can easily get to it each month.

Note: Accounts must remain in a current and active status to continue in the eBill email notification program. Enrollment in this program will be automatically terminated and the delivery of the paper bill reinstated for accounts in the following instances:

  • The gas account goes into discontinuance status.
  • The gas account is enrolled in the Customer Choice program.
  • The gas account becomes inactive (i.e. a closed account).

Per regulations, Washington Gas must notify customers VIA MAIL when their account is subject to service discontinuance. The cancellation of enrollment in the eBill email notification program will not impact your ability to manage your account online using the eService Center.

How do I cancel my eBill?

If you would like to cancel your Washington Gas account from eBill, please follow these simple steps:

Step 1: Click on My Home on the site's side menu.

Step 2: Click on the Choose Your Account Options drop-down menu, and select "Cancel eBill Enrollment".

Step 3: Enter the account information requested for the appropriate account exactly as it appears on your Washington Gas billing statement.

Step 4: Click the Continue button to complete your request. You should then get an onscreen confirmation indicating the receipt of your request. Depending on the date of your request, it may take up to two months for you to begin receiving your paper bill again.

Is my personal and financial information secure?

eService Center uses several methods to ensure that your personal, account and payment information is secure:

  • Email Address and Password: Your email address and password are used in conjunction as unique identifiers that only you know. As long as you don't share either of them with anyone, no one else can access your eService Center accounts.
  • SSL: eService Center uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
  • Encryption: eService Center also uses 128-bit encryption to make your payment information unreadable as it passes over the Internet.

I'm using a MACINTOSH computer. Is the eService Center secure?

Please note that MACINTOSH users accessing the eService Center using Microsoft Internet Explorer 5 DON'T have a secure connection at this time. For MACINTOSH users who choose to use Netscape Navigator 6.0 or higher, the connection is secure.

Verifying the security of the eService Center

If you are using an older version of Internet Explorer or Netscape Navigator, the lock indicating a secure session may not appear at the bottom of your screen.

To verify that your session is secure before proceeding, please complete the following steps:

For Microsoft Internet Explorer 5.5 - Windows version (older versions may operate differently):

  1. Go to File on your toolbar
  2. Select Properties
  3. For a secure session, the following message should appear beside the Connection heading-"SSL 3.0, RC4 with 128-bit encryption (high)"

For Netscape Navigator 6.0 - Windows version (older versions may operate differently):

  1. Go to View on your toolbar
  2. Select Page Information
  3. Click on the Security tab
  4. For a secure session, the following message should appear "Connection encrypted: high grade encryption (RC4 128-bit)"

BUDGET PLAN ENROLLMENT

Step 1: Select My Home from the site's side menu. Select "Enroll in Budget Billing" from the Choose Your Account Options dropdown menu. This option will not appear for customers that are not eligible.

Step 2: Enter the customer information for the account you are enrolling, exactly as it appears on your Washington Gas billing statement. The information you provide must match the information we have on file for you in order for us to properly set up the Budget Plan. The amount of your budget bill will be based on your average consumption, normal weather and projected gas costs.

Step 3: Click on the Confirm button to complete the enrollment process. You should then get an onscreen message confirming that your enrollment was received.

Step 4: Washington Gas will then process your enrollment and put you on the budget plan at the start of the next billing cycle. Washington Gas will then periodically review your account to ensure that your monthly estimate is on target. If actual gas costs, weather or usage differs significantly from our original estimate, an adjustment to your monthly Budget Payment may be necessary. NOTE: To be eligible to enroll in the Budget plan, your account must be current and have $0 balance due.


ACCOUNT MANAGEMENT

Adding your Washington Gas account to your eService Center profile
Deleting an account from your eService Center profile

Adding your Washington Gas account to your eService Center profile.

Step 1: Go to the My Accounts page by clicking on the site's side menu. You'll need to add your Washington Gas account to your eService Center profile. Enter your account number, house/building number (i.e. 35 Main Street is entered as 35), zip code and click the Verify Accounts button.

Step 2: Go to the My Home page by clicking on the side menu of the site. Here you'll see all online options available to you in the Choose Your Account Options dropdown menu.

Deleting an account from your eService Center profile.

Go to the My Accounts page by clicking on the site's side menu. To delete an account, check the Delete? box in front of the account you want to remove and click the Update button.