Verifying the security of the eService Center
If you are using an older version of Internet Explorer or Netscape Navigator, the lock indicating a secure session may not appear at the bottom of your screen.
To verify that your session is secure before proceeding, please complete the following steps:
For Microsoft Internet Explorer 5.5 - Windows version (older versions may operate differently):
- Go to File on your toolbar
- Select Properties
- For a secure session, the following message should appear beside the Connection heading-"SSL 3.0, RC4 with 128-bit encryption (high)"
For Netscape Navigator 6.0 - Windows version (older versions may operate differently):
- Go to View on your toolbar
- Select Page Information
- Click on the Security tab
- For a secure session, the following message should appear "Connection encrypted: high grade encryption (RC4 128-bit)"
Step 1: Select My Home from the site's side menu. Select "Enroll in Budget Billing" from the
Choose Your Account Options dropdown menu. This option will not appear for customers that are not eligible.
Step 2: Enter the customer information for the account
you are enrolling, exactly as it appears on your Washington Gas billing statement.
The information you provide must match the information we have on file for you
in order for us to properly set up the Budget Plan. The amount of your budget
bill will be based on your average consumption, normal weather and projected
Step 3: Click on the Confirm button to complete the
enrollment process. You should then get an onscreen message confirming that your enrollment
Step 4: Washington Gas will then process your enrollment and put you
on the budget plan at the start of the next billing cycle. Washington Gas will
then periodically review your account to ensure that your monthly estimate is
on target. If actual gas costs, weather or usage differs significantly from
our original estimate, an adjustment to your monthly Budget Payment may be necessary.
NOTE: To be eligible to enroll in the Budget plan, your account must
be current and have $0 balance due.
Adding your Washington Gas account to your eService Center profile
Deleting an account from your eService Center profile
Adding your Washington Gas account to your eService Center profile.
Step 1: Go to the My Accounts page by clicking on the site's side menu. You'll need to add your Washington Gas account to your eService Center profile. Enter your account number, house/building number (i.e. 35 Main Street is entered as 35), zip code and click the Verify Accounts button.
Step 2: Go to the My Home page by clicking on the side menu of the site. Here you'll see all online options available to you in the Choose Your Account Options dropdown menu.
Deleting an account from your eService Center profile.
Go to the My Accounts page by clicking on the site's side menu. To delete an account, check the Delete? box in front of the account you want to remove and click the Update button.