If service is off, Washington Gas will require access to your meter and the appliances inside your home to initiate service. Please note that you will need to contact us via phone at 1-844-WASHGAS (844-927-4427) during regular business hours Monday 8am - 8pm, Tuesday - Friday 8am - 6pm and Saturday 8am - 12pm, excluding holidays to schedule an appointment for this service. Someone 18 years or older will need to be available at the service location to provide access. If we are unable to gain access to your meter and/or appliances at the appointment time, the appointment will need to be rescheduled. If gas services is on, the starting reading will be estimated. If you wish to schedule or submit an actual reading, please contact us at 844-WASHGAS (844-927-4427) during regular business hours Monday 8am - 8pm, Tuesday - Friday 8am - 6pm and Saturday 8am - 12pm, excluding holidays. Please note, there is a fee to initiate service.
Here are a few tips to help with your start service request on a residential property:
Please call us at least 3 business days in advance to start service at a residential property where the gas is off.
If the gas is on and you receive a message to call our customer service team, this may be due to an existing request from the previous resident to close their account. Try submitting the request again 1-3 days ahead of your original start service date.
Please note: By submitting your application to start service via this online function, an eService profile will be created using the email address provided. This profile provides several benefits such as the ability to manage your account online and:
- View and/or print your billing and payment information
- Pay your bill using your credit/debit card or checking account
- Monitor your energy usage with month-to-month usage comparisons
In addition, your account will automatically be enrolled in our paperless billing program to receive electronic notification of your monthly gas bill.
Thanks for choosing Washington Gas as your preferred energy provider!