Notice to Customers: A short maintenance window is scheduled for
Sunday, April 23, 2017, from 2:00 a.m. to 6:00 a.m. ET. During this time, the debit/credit card check payment options will be unavailable on this site as well as the Automated Payment Line. We apologize for the inconvenience and appreciate your patience.
Welcome to Washington Gas’ eService Center.
Our new customer
support system is up and running. With the new system there are a few changes to the eService system that apply to
You now have a new
12-digit account number, which you will receive with your next bill/ebill. However, your log-in information remains the same.
Please make note of this change for your
reference on any payment or bank accounts that you may need to update. As a
precaution, we will continue to store and accept your former 10-digit account
you have any additional questions regarding your account, please contact the
Call Center at 703-750-1000.
You may login below (dark blue box) or check your
account as an unregistered user (light blue box) – all you need is
your account number (10 digit: 1234.56789 or 12-digit: 123456789123) and
Available Payment Options:
- eService - Check, Debit and Credit Card payments. No fees
- Payment Lines – 800-823-9200 or 703-750-7944 (debit/credit cards). No fees
Service – Account & Bill assistance -703-750-1000. Mon-Fri -
8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed
Password Reset: Click on “Forgot Password?”. New password must include 8-16 characters, one capital letter, one lowercase letter, one number and one symbol.