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Customer Service Center

  • Welcome to Washington Gas’ eService Center.​

    Please note that you now have a new 12-digit account number. Remember to update any payment or bank accounts​ that ​may require the appropriate account number. ​Your login information - username and password - remain the same. 

    As a precaution, we will continue to store and accept your old 10-digit account number. If you have questions regarding your account, please contact the Call Center at 703-750-1000. 

    You may login below (dark blue box) or check your account as an unregistered user (light blue box) – All you need is your account number (10 digit or 12-digit) and your address.​

    Available Payment Options:

    • eService - Check, Debit and Credit Card payments​​​​. No fees
    • Payment Lines – 800-823-9200 or 703-750-7944 (debit/credit cards). No fees
    • Customer Service – Account & Bill assistance -703-750-1000. Mon-Fri - 8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed​


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Don't Have an Online Profile?

You can still view your billing information, pay your bill and perform other important tasks online without registering such as:

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