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Customer Service Center

  • Washington Gas – Customer Updates & Reminders During the COVID-19 Pandemic  

    May 29, 2020

    Dear Customer: 

    As the impact of the Coronavirus (COVID-19) continues to be felt across the country and our community, Washington Gas is here to provide essential support and quality service during this unprecedented period. We thank you for your patience as we continue to work together through the challenges and stress we all face every day. 

    Our commitment to doing what it takes to keep the natural gas flowing for your daily needs remains firm at all times. We are dedicated to providing you service reliably with safety as our highest priority.  

    As an essential service provider, we are still out in neighborhoods, whether responding to emergency calls 24 hours a day, 7 days a week, or performing critical maintenance and repairs.  While on the job, our crews and contractors follow precautionary protocols such as wearing masks, Personal Protective Equipment (PPE), and practicing safe social distancing of at least 6 feet when performing work on location. We ask that you give our crews the space they need to work by maintaining safe social distancing as well. Beginning June 1, we will no longer limit our service orders to emergencies and service turn-on requests; we will resume responding to all service request orders.

    Available Paymen​t Options:
    • eService: Check, Debit and Credit Card payments. Free
    • Payment Lines: 844-WASHGAS (844-927-4427) (debit/credit cards). Free
    • Cash - Create an EZ-Payslip​, print or show on your mobile to pay your bill with cash at any 7-Eleven. Free
    • Customer Service – Account & Bill assistance -844-WASHGAS (844-927-4427)​. Mon-Fri - 8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed

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