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Customer Service Center

  • April 4, 2020

    Washington Gas COVID-19 Update and Customer Information

    Working Together with Customers and the Community to Ensure Essential Service & Support During the Pandemic

    To Our Valued Customer:

    As a provider of essential energy service, Washington Gas is committed to sending regular updates to our customers as we all navigate the COVID-19 pandemic together.

    Each day our team remains dedicated to delivering natural gas reliably and safely to meet our customers’ needs. During this stressful period, we continue to take steps to reduce the strain the pandemic is causing our customers and community. We are dedicated to providing resources and information to help us all stay connected and prepared as we manage through this public health crisis together.

    You can still expect to see Washington Gas in your neighborhood. Whether responding to emergency calls 24 hours a day, 7 days a week, or performing essential construction and system maintenance, our work continues. We ask that you give our crews the space they need to work by maintaining appropriate social distances from our workers (6 feet or more) at all times. This will help keep everyone—our crews and our neighbors—safe. 

    Available Paymen​t Options:
    • eService: Check, Debit and Credit Card payments. Free
    • Payment Lines: 844-WASHGAS (844-927-4427) (debit/credit cards). Free
    • Cash - Create an EZ-Payslip​, print or show on your mobile to pay your bill with cash at any 7-Eleven. Free
    • Customer Service – Account & Bill assistance -844-WASHGAS (844-927-4427)​. Mon-Fri - 8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed

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