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Customer Service Center

  • Notice to Customers: A short maintenance window is scheduled for Sunday, April 23, 2017, from 2:00 a.m. to 6:00 a.m. ET. During this time, the debit/credit card check payment options will be unavailable on this site as well as the Automated Payment Line. We apologize for the inconvenience and appreciate your patience.


    Welcome to Washington Gas’ eService Center.​

    Our new customer support system is up and running. With the new system there are a few changes to the eService system that apply to you. 

    You now have a new 12-digit account number, which you will receive with your next bill/ebill. However, your log-in information remains the same. Please make note of this change for your reference on any payment or bank accounts​ that you may need to update. As a precaution, we will continue to store and accept your former 10-digit account number. If you have any additional questions regarding your account, please contact the Call Center at 703-750-1000. 

    You may login below (dark blue box) or check your account as an unregistered user (light blue box) – all you need is your account number (10 digit: 1234.56789 or 12-digit: 123456789123) and address.

    Available Payment Options:

    • eService - Check, Debit and Credit Card payments​​​​. No fees
    • Payment Lines – 800-823-9200 or 703-750-7944 (debit/credit cards). No fees
    • Customer Service – Account & Bill assistance -703-750-1000. Mon-Fri - 8 a.m. to 9 p.m.; Sat - 8 a.m. to 4:30 p.m.; Sun - Closed​

    Password Reset​:​​  ​Click on “Forgot Password?”. New password must include 8-16 characters, one capital letter, one lowercase letter, one number and one symbol.​​

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