Washington Gas eService Center Temporarily Unavailable

To our eService Customers:,

As many of you know, we have experienced technical issues as we work to implement enhancements to our eService portal. We have temporarily suspended site operations as part of our efforts to resolve these issues. Again, we apologize for the inconvenience these technical issues have caused.

While the eService portal is unavailable, please use one of the following payment options:

Call our automated payment line at 703-750-7944 to make a phone payment with a check or credit card. There are no transaction fees.
Contact our customer service center at 703-750-1000 for assistance with a payment. Customer service hours are 8 AM to 9 PM on weekdays and 8 AM to 4:30 PM on Saturday. The center is closed on Sundays. Please note that our customer service center will be closed on January 1.


There are no transaction fees for payments made through these methods. Late fees will be waived for eService customer payments delayed by the implementation of the new portal.

Thank you for your patience. Our goal is to provide the best possible online experience and we regret that our most recent efforts have fallen short. We will provide updates on the status of the eService portal on the home page of www.washgas.com.


Tanya Hudson
Division Head, Consumer Services

Customer Service Contact Information

    Monday-Friday, 8 a.m. to 9 p.m. and Saturday, 8 a.m. to 4:30 p.m.
    (except major holidays)

    Automated Self-Service Line: 703-750-7944
    Telecommunication Relay Service/TTY/TTD: 711 or 800-735-2258


Customer Service Walk-In Offices

1100 H Street , NW, Washington, DC 20080 First Floor
Hours: Monday to Friday, 8 a.m. to 4 p.m.

3101 Martin Luther King Jr. Avenue, SE, Washington DC 20032
Hours: to Friday, 8 a.m. to 4 p.m.

1800 N. Market Street, Frederick, MD 21701
Hours: Monday to Friday, 8 a.m. to 4:30 p.m.

350 Hillandale Lane, Winchester, VA 22602
Hours: Monday to Friday, 7:30 a.m. to 1 p.m.; and 2 p.m. to 4:30 p.m.

WGL Holdings, Inc. Corporate Office
101 Constitution Avenue, NW Washington, DC 20080

Washington Gas Damage Prevention Hotline: 800-428-5364
Washington Gas has set up a toll-free telephone number
for customers and excavators who can now dial 1-800-428-5364 with issues, complaints or compliments about Washington Gas' performance at excavation sites.

Media Contact Information
24-Hour Media Contact Number: 202-624-6334

Director - Corporate Communications
Ruben E. Rodriguez
Phone: 202-624-6620 (office)
Email: rrodriguez@washgas.com